Main Responsibility
At Inspire HUB, we are dedicated to providing exceptional ERP solutions that meet our clients' unique needs. The Senior ERP Account Manager will play a crucial role in driving sales and managing client relationships within the ERP domain. This position involves approximately 20% PoC of ERP solutions and 80% account management and business development. The ideal candidate will utilize their expertise to understand customer requirements, propose tailored ERP solutions, and ensure client satisfaction throughout the engagement lifecycle.
Key Responsibilities
- Develop and maintain strong relationships with clients to understand their business needs and objectives related to ERP solutions.
- Identify opportunities for upselling and cross-selling ERP products and services to existing clients.
- Collaborate with internal teams, including technical and implementation teams, to ensure successful deployment of ERP solutions.
- Conduct regular meetings with clients to review ERP performance, gather feedback, and address any concerns.
- Prepare and deliver compelling presentations and proposals to prospective clients, showcasing the value of our ERP offerings.
- Monitor market trends and competitor activities to inform sales strategies and enhance service offerings.
- Provide training and ongoing support to clients on ERP products and best practices.
- Achieve sales targets and contribute to the overall growth and success of the company.
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QUALIFICATIONS
Education
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Relevant certifications in sales, account management, or ERP systems (is a plus).
Technical Skills
Main
- Proven experience in account management or sales, preferably in the ERP or technology industry.
- Strong understanding of Odoo ERP and their applications in various business environments.
- Accounting, Purchasing, Inventory, Sales, Project Management, HR, eLearning, etc.
- Strong working experience with CRM software and sales management tools.
- Basic understanding of web technologies and digital transformation strategies.
Extra
- Knowledge of other ERP systems (is a plus).
- Experience with data analysis and reporting tools (is a plus).
Personal Skills
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong negotiation and presentation abilities, capable of articulating complex concepts clearly.
- Ability to work independently and collaboratively within a team environment.
- Proficient in English (spoken & written); additional languages are a plus.
- Strong analytical thinking and problem-solving skills, with a focus on delivering results.
- Passion for learning and staying updated on industry trends and advancements in ERP technology.